Perfil e configurações¶
Click on your avatar or initials at the bottom of the main menu to access your profile and settings.
Configurações de perfil¶
Clicking on “Profile” in the user menu opens the profile settings.
- Appearance
Select how Zammad should look. Zammad will remember the setting you choose here.
Dark
Light
Sync with computer
For dark and light you’ll fix the dark or light mode to your taste.
If you choose sync with computer, Zammad will dynamically select the mode depending on what your client prefers at that moment.
Note that this sync option highly depends on your browser. If your browser does not support syncing, this setting basically has no effect. Most common modern Browsers are capable to do so (e.g. Firefox, Google Chrome).
- Idioma
Determina a linguagem de exibição do sistema.
- Avatar
Upload an avatar image.
- Password & Auth
Change your login password and manage your two-factor authentication methods (both may be disabled by system admin).
Dica
Two-Factor Authentication is an optional feature. Administrators can learn more here.
- Notificações
- Notificações
Select where, when, and for which groups you want to receive notifications, or choose a new notification sound. Notifications are available to agents only.
You can always reset your notification settings to system defaults by clicking on the button at the bottom of the screen.
- Limit Groups
By default, you will receive notifications for all tickets in every group you belong to - even for tickets that are assigned to other agents. Use the Limit Groups switch and settings below it to disable such notifications on a per-group basis. You will continue to receive notifications for your own tickets.
If you turn on Limit Groups feature, but disable the notifications from all groups, you may receive the following warning.
In this case, saving your settings will implicitly turn off Limit Groups feature, since no limits will be left in effect.
Dica
The contents of these email notifications can be customized on self-hosted installations. Administrators can learn more here.
- Fora do escritório
Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.
O seu substituto irá receber todas as suas notificações durante a sua ausência e terá uma personalizada visão criada para ajudar a cuidar dos seus chamados.
You will reveive notifications while you are absent.
- Overviews
Tired of the overview order your admin decided on? This section allows you to choose an overview order that fits you the best.
You can revert to the default instance ordering at any time by using the upper right button “Reset overview order”.
Dica
This option is only visible to agents by default. It can be completely deactivated by your admin.
If it is activated, the order does not change, even if your admin renames or reorders the overviews. The overview order is stored in your profile and thus applies to any device you use with your account.
- Calendário
Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this setting’s panel.
- Dispositivos
See a list of all devices logged into your Zammad account (and revoke access, if necessary).
- Acesso por token
Generate personal access tokens for third party applications to use the Zammad API.
Dica
Sempre gere um novo token para cada aplicação que você desejar conectar ao Zammad! (Isso torna possível revogar o acesso de uma aplicação por vez se um token for comprometido)
- Contas vinculadas
See a list of third party services (e.g., Facebook or Twitter) linked to your Zammad account.